We Have
Your Back

We're All In This Together

We wanted to take a moment to acknowledge that many of you are impacted by the increasing uncertainty surrounding the coronavirus COVID-19. As the global community responds to the coronavirus outbreak, please be assured that we are working closely with GM Financial, OnStar®†, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at (800) 333-4223.

HELPFUL RESOURCES

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

FINANCIAL QUESTIONS? WE HAVE YOUR BACK.


GM Financial is committed to helping customers through customized account assistance. GM Financial customers in need of help are encouraged to text INFO to 53721, message through the GM Financial mobile app, or contact the GM Financial Customer Experience team at 1-800-284-2271.

WE'RE STILL AT YOUR SERVICE


When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you'll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you'll be matched with a Live ambassador who can answer questions.

CAN I PURCHASE A CADILLAC VEHICLE FROM HOME?


Yes. With our "Shop. Click. Drive." program at participating dealers where available, if you need to purchase a new Cadillac vehicle, but are unable to visit a dealer for whatever reason, the tools you need to start your transaction online are just a click away.

To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we're offering 3GB/3 months of in-vehicle data1 (whichever    
 

COMPLIMENTARY DATA FOR CADILLAC OWNERS


To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we're offering 3GB/3 months of in-vehicle data1 (whichever comes first) to our customers. This means you can use your vehicle's available 4G LTE Wi-Fi® hotspot for times when you have to be in your vehicle, or from up to 50-feet away.2


CADILLAC CLEAN


Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with CDC-approved cleansers.

As part of the Cadillac Clean Program, participating dealers commit to follow CDC guidelines regarding the cleaning of facilities and vehicles. Neither the Cadillac Clean Program nor a dealer's enrollment in the Program should be deemed to state or imply that any dealer's cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and CDC guidelines. Cleaning methods may vary..



HELP FROM ONSTAR®


We are offering current Cadillac owners complimentary OnStar®† crisis assist services for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

To activate, press your blue OnStar button and ask for an advisor.


OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.com for coverage map, details, and system limitations.

Limited-time offer. Services provided by OnStar in its sole discretion.

1Limited-time offer. Services provided by OnStar in its sole discretion. Requires eligible model year 2015 and newer vehicle. Data plans provided by AT&T. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.com for details and limitations.

2Vehicle must be on or in the accessory position for Wi-Fi to function.