|
|
Thanks From Some of Our Satisfied Customers!
My customers are important to me, and there's nothing more rewarding than when my customers tell me we made a difference to them!
Let me know if you want to share your story with us or send us a photo of you with your car. Send an email to the Owner/Operator, Mike Domenicone, at miked@classicatlanta.com .
|
July 21, 2011
I do have some comments. First off, Ed Silver was amazing. The GM, Tom was amazing. The finance and maintenance departments were not only perfect in their initial explanations of Classic Cadillac and history, they (team) made me feel comfortable the second I walked into the dealership. I was not only greeted by the front desk with a warm welcome, Tom and Ed were waiting for me with smiles; along with the car I inquired about on the website. The car was clean and ready to take me on my first lease test drive that I have worked hard to get to. Classic Cadillac is amazing. And yes, I will use the same word over and over. "Amazing" experience. My father leases with RBM next door. I have always been a Cadillac fan myself. Once I drove out of the parking lot in my new leased "Caddy" for the first time, I knew that for the rest of my leasing career I will always go one block further, past RBM, to drive my future cars. Just want to say thank you to Tom, Ed, Brian, Debbie and all.
January 09, 2011
Cadillac Cadillac is our family's choice for all our automotive needs. Johnny and his staff are a big part of our satisfaction, after the sale his staff is what keeps us coming back. They are ALWAYS reputable, efficient and respectful. THIS is how business should be done! Thank you.
January 01, 2011
I have never been more pleased than with Classic Cadillac people from the sales, mechanics and most of all the sales manager. They know me from the time I walk in and always make me feel at home. Thank you for your customer service.
Pat Maddox
November 23, 2010
Mike,
My name is Kaye Chastain, and for some three months now my husband Jerry and I have dealt with virtually every Cadillac dealership in North Georgia in an effort to lease a 2011 SRX. Our requests were simple and succinct: 2011 SRX, red, gold or white, no blue or black. Heated front seats. 3-year lease, 12,000 mpy, payments around $400.00. Jerry and I have been married 41 years, and in that time we have purchased or leased several vehicles and have become completely impervious to slick sales techniques: "let me talk to my manager," "when can you come in for a test drive?" etc, etc, etc. I e-mailed my requests to many dealerships, yours included, and filtered through the responses with very limited success. Then lo and behold, Ron Westheimer, who obviously had not given up as others had, sent me an e-mail. You had exactly what we were looking for at a price we could afford! With only minutes to spare until closing, Jerry and I drove from Dawsonville down to your dealership where Ron greeted us like old friends and handed us off to another of your awesome employees, Ian O'Shea. To make a long story short, every person we encountered that evening, in spite of the lateness of the hour (Ian, Ron, a man whose name escapes me (he set us up with our service rep), and the woman who helped us with our finance papers) never indicated that they were tired, in a hurry to go home, or the least bit weary with our being there so late. At every turn we were treated with a smile and had our every question answered, every concern addressed. Ian gave us his card and told us to call at any time. In addition to remaining with us in the parking lot to go over the bells and whistles on the car until almost 9 PM, a few days later he made an unexpected followup call to us, just to make certain we were still pleased and satisfied. Now all of this may be standard operating procedure for your dealership; I would like to think that it is. But after all the aggravation we had been through up until then, meeting your people was such a pleasure!
We love our new car, and we are quick to tell people where we got it and why. Thank you for being the kind of dealership that makes it a pleasure to do business. And thank you for Ron, Ian, Tom, and the others. They represent you with class, professionalism, and warmth. We are very, very pleased!
Kindest regards,
Kaye
October 1, 2010
Dear Mike,
I truly appreciate your recognition of my inquiry as well as your willingness to assist me in my search for the proper vehicle for my wife and I. I recognize your keen sense of professionalism in a business environment and I also recognize the sincerity in your desire to truly "earn" the busines of potential customers.
First, I wish to advise you that my wife and I "DID" purchase a 2011 CTS-V SEDAN FROM YOUR DEALERSHIP! The color scheme we wanted (Thunder Gray w/ Black Interior) was not available; however, your Sales Manager / Tom Murry located what we wanted and is having it delivered to your Dealership with an anticipated arrival this coming Monday or Tuesday. We also met with your Accessory Department and added "Tinted Windows and Clear Covers for the rear lighting system. Lastly, we met with your Finance Department where we paid cash for the total acquisition.
ALL of your staff members that we had contact with we very professional,courteous, informative and helpful!
Again, thank you for your e-mail and congratulations on having a staff that reflects your vision.
Sincerely,
Tommy & Martha F
Dear Mr. Domenicone,
I am writing in regards to my recent car purchase and the service I received from your employees at Classic Cadillac. I bought a 2007 Cadillac from you all on June 12th and had excellent service from everyone involved in the sell and purchase of my car.
First, let me tell you I do not enjoy buying new cars. I hate the sales pitch pressure from many salesmen. I also hate the wait and the banter that usually goes back and forth involving the final selling price of a car so I was quite pleasantly surprised when I encountered none of these things.
Tom was very personable and welcomed us immediately into the spacious showroom. Time was taken with us as we told them what our criteria’s were and how much we wanted to spend. Ed Silver was very nice and personable as he walked us around on a very hot day looking at each car. He was very patient with me as I looked at each car and asked many questions. He encouraged me to test drive several cars until I was satisfied.
John Folds talked to me about tinting my windows and showed me an interesting example of the heat felt with & without tinted windows. Of course, he sold me on that so I have already scheduled a date and time for that to be done. I also like the great price, only $399.00. Greg Dudevoir assisted us with securing financing that day and I was tickled that I was able to qualify for the 3.9% interest rate with GMAC.
As I stated earlier I am usually hard to please but found my experience to be wonderful and everyone worked in a very professional manner. And I just love my new car! I commend you and your staff for the excellent customer service they provided to me as well as the knowledge they have for their products. Keep up the good work and keep continuing to hire the best. I am going to tell everyone where I bought my new car and will send you any business I can your way. Even though it is quite a distance for us since we live in Loganville it was well worth the drive. Thanks again
Sincerely,
Debra Braton
Bill,
Thanks for the note. You and Tom both did a great job with the deal. Your professionalism, friendliness and non-pressure style were greatly appreciated and frankly, were all instrumental in helping me arrive at my decision to go with the CTS. I'll look forward to stopping by your desk to say hello whenever I bring the car in for service.
Thanks!
Ken
Michael,
I purchased the 2009 CTS through Faye Bates and will be picking it up on Monday, April 6th due to business travel keeping me from getting it sooner. Faye did an excellent job in her dealings with me. If the Greenville SC Cadillac dealers had a Faye Bates I would not have looked in Atlanta. I really appreciated the professional and customer oriented atmosphere at your dealership.
Thanks
Ken Schwartz
Mike,
I completed the lease paperwork and picked up the 2010 Radiant Silver CTS-V yesterday.
I was met at the dealership door by a friendly staff and immediately introduced to
Tom Murry. I then worked with your salesman Steven Weir and finance manager Mark Smolyar.
I also met with the gentlemen, I forgot his name, who reviewed any custom features I would like to
add to the car...where I decided to have the windows tinted on Tuesday of next week.
Your staff was efficient and made my experience pleasing with "no surprises" from point of paperwork
and lease agreement to being offered a prepared, detailed flawless CTS-V.
Steven took me for a test drive and reviewed all features and answered what questions I had on some
functioning features of the car. I was given the name of Mark Tye for future servicing at the car at your dealership. This is definitely THE BEST experience I have had in getting a new automobile.
I would personally like to extend my grattitude to you for making all this possible from our intial and subsequent conversations where you made my "wish list" come true. You found the very difficult, hard to find CTS-V I've been looking for based on the options I wanted, and offered me a proposal I couldn't refuse. You eliminated the trip I was prepared to make to Cary,NC to pick up the car that didn't exactly fulfill my wish list, which I had been looking for 1 1/2 months.
It is refreshing to negotiate with an owner of a dealership who maintains approachability, genuineness, integrity, and who has developed a team of employees that made me feel like "family" yesterday.
As long as Cadillac continues to make high performance and exciting vehicles..I DO KNOW where I will be coming to in the future....Classic Cadillac.
I also went to the Cadillac Forum and made other owners or future owners aware of your dealership.
Thank you very much,
Christopher Childs
Roswell,GA.
THANKS SOooo MUCH
Good afternoon friends. Wow, what a fab weekend!!! I want a repeat!! The ESV was a dream to drive home. It is a gorgeous vehicle. Again I want to thank you all for so much; your patience to work with me across the distance through many missed calls and voicemails, changing my mind from the Gold Mist to the Blue chip, and then the wonderful experience once we arrived. The attitude of every person we meet working for Classic was nothing short of amazingly nice and helpful (and those words fall so short of the complement I want to convey). I’ve never had so fun buying a car!! But this wasn’t just about buying a car; it was embracing life and in so doing we meet the most awesome people, made new friends, and have wonderful memories of our trip to Atlanta. Tom, you are exactly right, welcome to heaven!!
I wish each of you the best in life personally and professionally. Life is good and we are blessed, thank you for living it and showing it to Joseph and me.
Charlene Crump
Mr. Dominicone:
We recently purchased a Lexus RX330 from your dealership with the help of Bill Schulte. We were searching for this type vehicle for our daughter, Hannah, for an early high school graduation and 18th birthday present. My husband first saw this vehicle on Ebay and contacted your dealership for information about it. We live in South Carolina. Before making the trip to Atlanta, my husband contacted your dealership about the vehicle and began talking with Bill. When he arrived there to test drive the vehicle, it was exactly as Bill had described and there were no SURPRISES. An as-is sale with leaking radiator, all disclosed up front. My husband was not disappointed that he drove 2 hours to see it. It was what we wanted and MORE. Bill spent many hours with my husband that day with test driving and back and forth calls to home. Bill was never pushy or short on patience with us as we made our decisions about how to make our daughter's dream come true on our budget. Bill should be a role model for other sales people. You are very fortunate to have him as a representative of your company.
Attached find a photo of Hannah with "Lexie." She loves her vehicle!
Thank you Bill!
Dear Bill Schulte,
It was not as bad as forecasted. Took a little longer with everyone driving 55 mph most of the way after I left Tennessee.
The car is fantastic. Handles great in the snow as well. I sold used cars, and for myself I couldn't of asked for a better car, better previous owners, and dealership to buy from. I really mean that. Thanks to you and your dealership for a great buying experience.
MR. Michael Domenicone,
I would like to extend my thanks to you.
My experience with Steve Heller and the rest of your sales staff was very pleasurable. I have been searching all over N. GA for this car. I had been to several other dealerships, Stone Mountain, Loganville, and Cumming to name a few.
Some of the cars were in good shape some not so good. I had sales managers talk down to my when it came to making an offer. The experiences I had prior to walking in to your dealership were miserable. I had made many internet inquiries with little positive feedback for the dealers.
This was total opposite from the treatment I received from you sales staff. They responded promptly and answered all my questions. They acted very professional and they had the attitude of making sure I was a satisfied customer. They worked with me on making a deal that was fair to both parties. The bottom line is they treated me with respect and paid attention to the smallest details.
There professionalism resulted in not only a sale of a vehicle but a satisfied customer that will recommend you dealership to anyone I meet in the market for a new or used car.
Many thanks to you and your staff on a job well done,
Scott A Johnson
1996 Corvette.
Dear Mike:
I wanted to express my sincere gratitude to Ian Oshea for going above and
beyond in customer service. Yesterday I came in to trade in my 2007 Mercedes
CLK Convertible for a 2009 Escalade EXT as a surprise for my husband. The
customer service I received from Ian was outstanding (as usual).
Although my mother (Pat Kirkland) and husband (Jack Webb) have purchased
many Cadillac vehicles from your dealership this was my first experience
making a vehicle purchase on my own. Ian took care of my every need and made
my experience very pleasant. Ian ensured that I received a good fair trade
for my Mercedes and offered a great price for the new EXT. He even called me
later to inform me that a rebate had not been calculated into my final
payment and the check I had written was actually too much!! Mike, I do not
know of ANY dealership or sales professional that would have been so caring
and thoughtful. Once a check was written I think other sales professionals
at other dealerships would have just snickered and enjoyed the extra money
without informing me, the customer. I will tell everyone about my hassle
free experience and especially the great service I received from Ian Oshea
at Classic Cadillac!
My husband was very surprised when he saw his new EXT yesterday...and even
better when I told him the story he didn't even have to ask if I got a good
deal...he knew! Ian had also sold him an EXT in 2006 and before that a CTS.
Please pass on my sincere gratitude to Ian Oshea for making my first car
purchasing experience a pleasure.As a result of Ian's exceptional service we
will definitely return to Classic for future vehicle needs !
Sincerely,
Georgi Webb
Mr. Michael Domenicone,
My name is Jed DuBose and I live in Coastal South Georgia five miles from
the Florida state line in Kingsland. A week ago my wife and I began our
journey searching for our next family car. As we researched the internet
looking for which SUV we wanted to replace our current one, we decided to
spend the extra money and go big-Cadillac big. So we narrowed our search
based on the look, color, navigation system, etc. and found two vehicles
that met our criteria in all of Florida, Georgia, South Carolina, and
Alabama. I assure you that I searched every Cadillac dealer's site in those
states! I also searched CarMax, Autotrader, Cars.com, you name it, I was on
it. Well anyway we narrowed the search to an Escalade on your lot and one in
South Carolina. I contacted Ron first, who eagerly sent me more pictures
than I knew you could take of a vehicle! I was very thankful because I was
able to see more of what I would soon appreciate in the vehicle. Ron was
very courteous, professional, and helpful with taking the information for my
trade-in and answering questions regarding the Escalade. He sent me the
carfax report without me even asking for it and immediately I felt a sense
of trust with him.
Next I called the dealer in South Carolina and got a very unqualified,
unprofessional person, definitely a far cry from Ron. I got the runaround,
so in my mind my decision was made. However, as a bargaining tool, I used
that Escalade to make my deal sweeter. On Ron's day off, Greg picked up my
call and helped me discuss my deal. He offered to get the carfax report on
the car in South Carolina and through his efforts, I discovered that the
Escalade in South Carolina had been in three wrecks!!! So without Greg's
efforts, I might have wasted my time and efforts pursuing another vehicle.
On Friday, I talked with Ron again and he assured me that we could work a
deal. I explained that I was driving over 300 miles and did not want to
waste my time. Ron assured me that my time was valuable to him. Saturday I
drove up and was immediately welcomed by your staff, who directed me to Ron.
Ron was exactly like I pictured: excited, professional, and very
knowledgeable. He explained that Bill would be my salesman who then
accompanied me on a test drive. Bill and I rode for a while around the area.
While getting the feel for the car, Bill was explaining the features so I
would not miss anything that the Escalade had to offer. Upon returning,
imagine my surprise when I was told by your staff that I would get more for
my trade than they told me at first. I was surprised and ecstatic. I then
knew I was in the right place for me.
Bill then did an excellent job handling the paperwork without involving me
in the process. Heck, I was watching golf while my new Escalade was being
prepped for me to leave. Greg then hurried through the final papers and BAM!
I was the proud new owner of an Escalade.
As a new Cadillac owner, I am as proud as I could be. Three days later, my
wife and I have received many comments on how wonderful the Escalade looks.
I cannot express to you how much my family loves our new vehicle. My sincere
thanks to you and your staff in helping me with what most call an arduous
process. My experience in buying a car from Classic Cadillac will be told to
all of my acquaintances from South Georgia. Ron, Bill, Greg, and the rest of
the staff have my family's gratitude!
Thanks Classic!!!!
Dr. Jed E. DuBose, NBCT
Camden County High School
Kingsland, GA
Dear Mr. Donenicone,
My wife and I often, actually quite often, discuss the lack of and or absence of customer service throughout the nationwide business community. Businesses boldly and confidently promote “Quality Service” during campaigns for the sell of their products or services yet once the sell is made, those promises often yield empty results or provided only at the costs (time and inconvenience) of the customer.
In July of 2008, I bought my new CTS from Classic Cadillac and as anticipated, given promises I accepted with reasonable doubt. I learned long ago, “Listen to what people say, but watch what they do.” Simply stated, I watched and I’m writing you today to commend the Classic Cadillac organization I have come to know and work with. Please acknowledge and extend my sincere gratitude and appreciation to the following “professionals” who have exceeded my expectations.
Randy Mock
Anna Ely
Bill Borowski
Hamit Yasarturk
The strength of any organization is the strength, knowledge, experience and loyalty of it’s people. “People buy from people they like. People buy from people they trust.” Those listed above have clearly earned my trust and I’ve enjoyed becoming their friend. Please feel free to use me as a reference to any and all future Classic Cadillac customers. I hope for the opportunity to meet you some day as well.
Sincerely,
Rick Holtzman
Hi, Mike!
The car is fantastic. Handles great in the snow as well. I sold used cars, and for myself I couldn't of asked for a better car, better previous owners, and dealership to buy from. I really mean that. Thanks to you and your dealership for a great buying experience.
I just wanted to thank you for all of your help in getting me settled into my beautiful new car. As usual, everyone at the dealership was so very helpful, and Susan and I appreciated their helpfulness and professionalism. Adrian was helpful when I was looking at the STS, but I didn't like its ride--handled great, though! David and Wayne were delightful to work with and made our purchasing experience a smooth and pleasant one. They were both very knowledgeable and able to answer all of our questions. We LOVE everything about the beautiful, crystal red DTS that we bought--even if it is a 2008 Model! David Bush was also helpful in telling me about the window tinting and in getting it scheduled for me. All of these guys feel like family and are always as welcoming and friendly as they could possibly be. Thank you for hanging onto these wonderful folks!! My only regret in this experience was that we didn't get to see you!! Maybe you'll be in your office when I come down on Thursday, and I'll get to see you then!! Thank you again, Mike, for all of your help. Hope to see you Thursday morning.------
Judy
Mike and Ron,
I just wanted to send you an email to say thank you. Buying a car can often be a very stressful process. Instead, Ron and Randy made it a very pleasant and easy one. In fact, everyone at the dealership made me feel welcome from the moment I first arrived. Ron, I don't know what you will do without my many daily emails. Thanks especially to you for your patience and understanding. I am glad that work finally cooperated so that I could drive up Thursday and see the car. Even more so, I am glad that I was able to slip away yesterday and finalize the deal.
I am copying Randy on this but not sure if his email is back up and running. If he does not get it, please tell him how much I appreciated his going through all the different options of the car with me. He last statement to me yesterday was that now that I had bought the car his job was just starting. Mike, I think that says a great deal about your dealership and the class of employees that you have working for you.
I have told everyone that I know about my experience with Classic and that if they are ever in the need for a car to come see Ron. My parents have warned me that they may like my car so much that they may want it for themselves. After their experience with Capital Cadillac, it was nice to hear them joke about buying another Cadillac.
Mike, if you are ever in Statesboro during football season, please let me know. My dad has some great connections for football tickets.
Again, thanks to all of you and best of luck for continued success.
Keith
Keith Crawford
Controller
Kim King Associates, LLC
Fifth Street Management Company, LLC
My Review of Classic Cadillac & Subaru:
I went to this dealership's website to view their inventory. Greg Dudevoir popped up and was able to collect my information. He let me know that I stood a chance with my trade-in. I then dragged my husband out there for a great experience with Ernest Danson. He was very professional. We told him what we wanted in a vehicle and he showed it to us. We got an awesome interest rate so that we were able to afford a brand new vehicle. I will send all of my friends to this dealership.-
Dear Mr Domenicone,
It is with great pleasure that I send you this letter. My wife Sonja and I recently purchased our second Cadillac from your dealership within the last 14 months. My wife and I have owned a total of 10 Cadillac's.
I have been in sales and sales management for over 30 years. My wife runs her own private business. Both of us are extremely focused on providing excellence to the people we serve. We are aware that many times correspondence such as this comes in the form of a complaint or comments reflecting a less than satisfying experience. Surveys serve a useful purpose for accountability and customer feedback but do not provide the latitude of a letter.
We have always been treated with great respect and professionalism at Classic Cadillac. Our first purchase at the end of the year in 2007 was a pleasurable experience. That excellent experience with Randy Mock brought us back for our second purchase that was completed the end of this January. It was interesting to experience varied attitudes and stresses related to the economic environment from a few other auto sales people I spoke with by phone. Unlike these other sales people Randy kept everything "business as usual". In a positive framework Randy explained the status of GM, the possible scenarios relating to warranties, and the outlook for Cadillac as a continuing brand name. His professional service is exemplary before, during, and after the sale. His commitment to customer satisfaction is refreshing and knows no boundaries. I really do not have the time or space to outline all of the special attention and effort he put forth. There is truly no substitute for Randy's experience, integrity, and excellent selling skills. When our time comes to purchase another Cadillac it will only be with Randy Mock.
We also worked with Adrian Bairan. He was very concise and direct in his professional service regarding the used vehicle trade-in. Knowledge of his area of the transaction was very settling. I of course wanted more for our vehicle but the end result was we were treated fairly and with respect.
Wayne Baucom made himself very available to create the financial transaction with Randy and Adrian. Being in sales I know the closing needs to happen at the right time under the right circumstances. Wayne was nicely involved in facilitating the transaction and helped me say, "yes" through his consideration and assistance to Randy, Adrian and me.
Now having a very special new car I worked with David Bush in making it especially mine. He stayed late one night and diligently worked out a package for personalizing the car just like I wanted. I added Vogue wheels, window tinting, and the license tag chrome applique. David was always very personable, professional, and worked with me with little or no notice to install these accessories. I could not ask for better service.
I wanted to congratulate and thank you for employing such fine people. The implementation of the Team approach in doing business is alive and well at your establishment. When I listen to many of my peers and coworkers sharing there disappointment in the process of purchasing a new car I am delighted to share the experiences Sonja and I have enjoyed at your dealership. We have and will continue to refer people to your company. I hope that many will make the decision to purchase a new Cadillac or Subaru from Classic Cadillac & Subaru.
I also wanted to wish you continued sucess during these challenging economic times. Please pass on to Cadillac how pleased we are with our Escalade and CTS. Encourage them to continue with their commimitment to quality and value. Quality lasts and never fails. Just like quality people providing quality service.
With warmest regards,
Frank S Allen
To Mike Domenicone
Hi Mike,
I want to thank you for the wonderful reception I received at your dealership today.
Everyone was nice but Andy was exceptional. He was extremely professional, knowledgeable and most of all nice and courteous.
I bought the Cadillac and my son wants one too! I would greatly appreciate it if you have another Cadillac like the one I bought today.
I made an appointment to come in next week Saturday. Hopefully, I will get to meet you. I will give you a call on Monday to follow-up.
Best Regards,
Edith
To Ian O'Shea
Dear Ian,
Thank you for the excellent service you provided in the purchase of our new Subaru. You were a delight to work with. Mark and I appreciate the time you spent taking us out for a test run and for your cooperation in the trade in of that beautiful Mercedes convertible. I hope you get to buy it.
Our customer satisfaction level is high.
Thanks again,
Patty Conard
P.S. I forgot to mention that we chose Classic Cadillac & Subaru because I saw you sponsored "hole in one cars" at the Homestretch golf tournament in the fall. It was nice to see your support of the local community.
Email Message
Subject: Thank you - for dealership owner and general manager, too
Gentlemen:
I want to take a moment to thank you for the splendid service you provided over the past week as I met with you and settled on a Cadillac CTS lease. My experience at Classic Cadillac has been unmatched in the years I've been buying and leasing cars. From the first contact with Ron Westheimer, who deftly handled my online inquiry and follow-up calls and first meeting, to the dedicated service I received from Richard McCafferty in meeting my needs and wants for the new car, model, and specs - including locating the ideal car many miles away, matching wheels, and throwing in the window tinting.
Yesterday, the Classic team prepared the new car for my pick-up. It was mid- to late-afternoon, and I was running tight on my schedule. Richard and your Finance Director, Alex Solair, moved the process along to get me in and out in less than an hour. During the entire process, there was no haggling, no sales pressure, and total focused effort toward getting the car I wanted. That's refreshing and unique in today's marketplace - I test-drove and discussed terms with four other dealers of various makes of higher-end sedans, and nobody matched your service. This morning, I received a follow-up call from Richard to make sure the car was meeting my needs. I can say without reservation
"yes."
As a result, my wife and I are now considering another Classic Cadillac-Subaru when her current lease runs out. I've also recommended Classic to a few neighbors, and intend to continue to do so. I trust that servicing the car will be as easy and pain-free as the purchase process!
To the owner and general manager, I want to commend your team. It's been the best buying/leasing experience I've ever had.
Sincerely yours,
Todd Young
TO: Ron Westheimer, Internet Manager
Ron,
I would like to take the opportunity to say "THANK YOU" to you and the rest of the staff at Classic Cadillac. You collectively made this a great buying experience for my mother and I. When I first came your dealership, I knew the name Classic Cadillac. I now know why it is named that - it is because you demonstrate a "Class Act." We look forward to seeing you when we bring our car in for servicing and will definitely do business with you again in the future. May God bless you all.
Sincerely,
Manetta B.
TO: Mike Domenicone, President
Dear Mr. Domenicone,
I recently purchased my fifth car from Classic and I wanted to congratulate you and your staff on another fine experience. My salesperson was very knowledgeable and helpful in each transaction. Also, Joe Coscarelli [General Manager] did an excellent job finalizing the deal. Clay Zbar [Financing] handled all of the paperwork quickly and efficiently.
You have an excellent dealership with a fine selection of new and late model luxury cars, but more important is the quality of service and professionalism not found in most dealerships today. All employees that I encountered were willing to help in the sale and preparation of each vehicle, and making sure that I, the customer, felt pleased with the sale and the automobile.
I would highly recommend your dealership to anyone who is looking for a great car at a very competitive price. Your "service beyond sale" is definitely a big plus.
With warm regards,
Sam C.
TO: Ron Gross, Sales Specialist
Dear Ron,
I just wanted to take this opportunity to thank you for all your assistance when I recently purchased my car from Classic. As you are aware, I am a repeat customer to your dealership and experience with you and your staff continues to be a very pleasant one. From the minute I walked in the door, until I was escorted to my new vehicle, I was treated respectfully and professionally by all those involved in the purchase process. It is refreshing in this day and time to see a dealership embrace these simple principles that so many organizations have forgotten or misplaced.
Once again Ron, thank you for all the time you spent answering my questions, test driving numerous vehicles, and assisting me in getting the best deal possible. I hope that Classic appreciates all that you do, and the value you bring to their dealership. It was a pleasure dealing with such a fine gentleman.
Sincerely,
Doug F.
|
|
|
|
Classic Cadillac is an Atlanta, GA. dealer | HomePage
|
|
|
