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Email Message Dear Joe, We cannot say enough good things your dealership. Everyone was very courteous, knowledgeable and professional. From Ron all the way to Clay and everyone in between, our experience was great. Randy even programmed the seats for both of us. It is a treat to see men in long sleeve dress shirts. (In another store, a salesman had a straw hat on----inside the building, and was most interested in giving us his "testimony. I love the deep South, but there are limits!) The lunch you treated us to during our test drive at SUGO was nothing short of WONDERFUL! They were not really busy and the food and service were both just super. We will go again. I spoke with many people over the course of this search and your store and your people were "above and beyond". It was a pleasure meeting you, RoseMary O. Email Message
Subject: Thank you - for dealership owner and general manager, too Gentlemen: I want to take a moment to thank you for the splendid service you provided over the past week as I met with you and settled on a Cadillac CTS lease. My experience at Classic Cadillac has been unmatched in the years I've been buying and leasing cars. From the first contact with Ron Westheimer, who deftly handled my online inquiry and follow-up calls and first meeting, to the dedicated service I received from Richard McCafferty in meeting my needs and wants for the new car, model, and specs - including locating the ideal car many miles away, matching wheels, and throwing in the window tinting. Yesterday, the Classic team prepared the new car for my pick-up. It was mid- to late-afternoon, and I was running tight on my schedule. Richard and your Finance Director, Alex Solair, moved the process along to get me in and out in less than an hour. During the entire process, there was no haggling, no sales pressure, and total focused effort toward getting the car I wanted. That's refreshing and unique in today's marketplace - I test-drove and discussed terms with four other dealers of various makes of higher-end sedans, and nobody matched your service. This morning, I received a follow-up call from Richard to make sure the car was meeting my needs. I can say without reservation "yes." As a result, my wife and I are now considering another Classic Cadillac-Subaru when her current lease runs out. I've also recommended Classic to a few neighbors, and intend to continue to do so. I trust that servicing the car will be as easy and pain-free as the purchase process! To the owner and general manager, I want to commend your team. It's been the best buying/leasing experience I've ever had. Sincerely yours,
Todd Young TO: Ron Westheimer, Internet Manager
Ron, I would like to take the opportunity to say "THANK YOU" to you and the rest of the staff at Classic Cadillac. You collectively made this a great buying experience for my mother and I. When I first came your dealership, I knew the name Classic Cadillac. I now know why it is named that - it is because you demonstrate a "Class Act." We look forward to seeing you when we bring our car in for servicing and will definitely do business with you again in the future. May God bless you all. Sincerely, Manetta B. TO: Nancy Maske, Business Development Associate Thank you Nancy. My wife and I made an unannounced trip to the dealership last night. Actually, we were your last customers of the year! Everyone stayed late to let us look at the cars, test drive them and then finally fill out the paperwork. I am very happy with the whole experience there. I have to say we were equally impressed with how nice EVERYONE was at Classic. Not only that, but we were under no pressure to buy. Further, Herman [sales specialist] was very knowledgeable about the cars. I can't tell you how many dealerships I?ve been to where the employee knew nothing about the cars they were supposed to be selling. I can?t wait to pick up the car on Tuesday and continue my relationship with Classic. Job well done! Happy New Year! Cory S. TO: Joe Coscarelli, General Manger Dear Joe, As a new customer to Classic Cadillac & Subaru, I would like to provide my positive feedback for the exceptional services I have received from Eric Fritsch [sales manager]. Two days ago when I walked into Classic to have a 60,000 mile service done on my car, I didn?t have a rental car pre-arranged with your company. I arrived late that night and Eric stopped what he was doing and asked if I needed help. I explained my purpose of the trip and also expressed my need of s substitute car, Eric documented everything and then let me drive his car home! I was very amazed at his attitude of putting customers first. But an even more amazing event happened last night. When I picked up my vehicle and returned Eric's car, I failed to detach my house and office keys from his car key. Eric called my house and talked wit my husband. At 10:30pm showed up in my driveway and returned my house and office keys. Joe, I just want to let you know Eric has provided exceptional services to me, which in turn makes me want to become a long term customer to Classic. I don't think I can find such exceptional services elsewhere. His noble qualities not only prevail in his business environment, but also portraits him as a very noble person. Not everybody can do that - put others before yourself. Sincere Thanks! Jie Z.
Email Message: I visited Classic to get a new timing belt on Wednesday, April 12. I must say I was very impressed by the service and professionalism from Jerry Peoples [service manager] and mechanic, Tom. Thank you!
Email Message: I just wanted to let you know how pleased I am with the customer service I received from Samantha [customer service specialist]. I began communications with Samantha on April 17 regarding a repair. Each time I called, over the last two weeks, with a question or concern, she was always pleasant, comforting and reassuring. Thank you for employing such a pleasant, professional person. We need more people like her in the workplace! TO: Joe Coscarelli, General Manger Mr. Coscarelli, I just took ownership of my new car. I would like to thank you and your staff for a most rewarding car-buying experience. My internet interactions with Ron Westheimer [Internet Manager] were clear, concise and very productive. Thank you Ron, for a great internet experience. Herman Jones [sales specialist] handled the remainder of my car buying process with clarity, straight-forwardness and honesty. Herman is a pleasure to work with. I look forward to using your service department in the future. Adel H.
TO: Mike Domenicone, President Dear Mr. Domenicone, I recently purchased my fifth car from Classic and I wanted to congratulate you and your staff on another fine experience. My salesperson was very knowledgeable and helpful in each transaction. Also, Joe Coscarelli [General Manager] did an excellent job finalizing the deal. Clay Zbar [Financing] handled all of the paperwork quickly and efficiently. You have an excellent dealership with a fine selection of new and late model luxury cars, but more important is the quality of service and professionalism not found in most dealerships today. All employees that I encountered were willing to help in the sale and preparation of each vehicle, and making sure that I, the customer, felt pleased with the sale and the automobile. I would highly recommend your dealership to anyone who is looking for a great car at a very competitive price. Your "service beyond sale" is definitely a big plus. With warm regards, Sam C.
TO: Scott Omen, Sales Specialist Scott, Words cannot convey the gratitude I have for your professionalism. You truly are a salesman that goes above and beyond to satisfy the customer. Not only that, your automotive knowledge is great. My family and I really enjoy our new car. I definitely will be back to purchase my next car. I wish you and your family the best in the future. Sincerely, David B. TO: Ron Gross, Sales Specialist
Dear Ron,
I just wanted to take this opportunity to thank you for all your assistance when I recently purchased my car from Classic. As you are aware, I am a repeat customer to your dealership and experience with you and your staff continues to be a very pleasant one. From the minute I walked in the door, until I was escorted to my new vehicle, I was treated respectfully and professionally by all those involved in the purchase process. It is refreshing in this day and time to see a dealership embrace these simple principles that so many organizations have forgotten or misplaced. Once again Ron, thank you for all the time you spent answering my questions, test driving numerous vehicles, and assisting me in getting the best deal possible. I hope that Classic appreciates all that you do, and the value you bring to their dealership. It was a pleasure dealing with such a fine gentleman. Sincerely, Doug F.
TO: Joe Coscarelli, General Manger Dear Mr. Coscarelli, Recently we leased a vehicle from Classic for my wife. This is just a brief note to express our appreciation for the very helpful assistance provided by Mr. Ken Drucker and Mr. Scott Omen (sales specialists). We appreciate it very much. Yours Truly, Robert W.
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